Fast and accurate turnaround for retail CCTV DSAR
Communications Plus
Communications Plus is a trusted, multi-award winning B2B provider of telecommunications, running a portion of the O2 Mobile stores in the UK. This includes CCTV security, team management, product sales and customer support.
The Situation
Communications Plus received a data subject access request to supply CCTV video due to an incident in one of their O2 retail stores. DSARs usually have 30 days to respond - this request had less than a week.
6 hours of CCTV footage from a range of cameras needed stripping of personal data.
Communications Plus had no existing technical tools in place and this was their first CCTV DSAR request.
Manually redacting this amount of footage would have easily taken 1-2 weeks of man hours without the right tools and/or expertise to complete the job.
The protection of personal data and compliance for this request was critical - with no room for experimentation; they needed a trusted, automated software they could rely on and get-to-grips with quickly.
The Solution
After reading about Secure Redact online, Steven Cavanagh, Compliance Manager at Communications Plus, got in contact with us and was quickly set up with the Secure Redact SaaS service to begin redacting.
The Pimloc team took Steven through the software so that he understood how to redact his video and use the system correctly.
Steven had attempted to use other software in the past - but it had required far too much user input: automation of redaction was clearly a more reliable and easier alternative.
The 6 hours of footage were redacted of all personal data - with plenty of time to meet their deadline.
Steven was pleasantly surprised at the accuracy that the automated redaction provided - even more so with the time it saved.
The Response
“Overall, a fantastic experience. Given our tight time frame, the Pimloc team were all receptive to the quick turnaround we needed… When I did experience a little technical difficulty, the team was very quick to reach out and make updates.
I'm ever so grateful for what they did for us because they saved me a lot of time in my working day.
Exceptional service and support from all those involved. I would highly recommend”
