Secure Redact revamps global retailer Holland & Barrett’s DSAR compliance
Hollie Mela, Deputy Data Protection Officer at Holland & Barrett
“Considering what my time costs, this isn’t just a tool - it’s an integral part of our strategy to enhance efficiency and compliance.”
Struggling to keep up with the rising tide of retail DSARs (Data Subject Access Requests)?
Deputy Data Protection Officer Hollie shares how Secure Redact’s fast and efficient platform revolutionized the process for multinational retailer, Holland & Barret.
Background and challenge
Multinational health and wellness retailer, Holland & Barrett, routinely faces DSARs (Data Subject Access Requests) from various store incidents, customer complaints or police inquiries. With over a thousand stores across the UK and Europe, an efficient video redaction tool was critical - particularly with the increase in retail crime and frequent “smash and grab” incidents.
“Retail theft has blown up recently. Our security needs had to evolve quickly to handle the surge in video redaction requests.”
Hollie and her team’s previous outdated system was painfully resource-intensive. It would take hours to upload and process just one video, slowing down computers and demanding costly fees.
“Prior to Secure Redact coming on board, redaction could take weeks.”
What’s more, the restrictive limit of one login per account was inefficient for a team that needed to handle multiple requests across hundreds of sites at once.
New levels of speed, ease, and efficiency unlocked with Secure Redact
Secure Redact completely turned things around for the Holland & Barrett team, and their redaction time dropped from weeks to hours.
"Your time is extremely limited. So you want something quick, easy to use, that doesn't slow anything else down and that you can just trust to run what it needs to run."
The Secure Redact platform’s significant operational benefits were a game changer for a team dealing with a consistently high workload, in a large retail company like Holland & Barrett. The flexibility of having multiple users made collaborative work easier, and the solution’s fast accuracy and download speed meant Hollie found Secure Redact straightforward to use, needing minimal support once the platform was implemented.
"I found it really easy and quite self-explanatory. The learning curve was minimal, and the support from Secure Redact’s team has been consistently reliable."
The value of the Secure Redact platform
For Holland & Barrett, Secure Redact became an invaluable asset in their data protection toolkit.
“This system has helped out loads because it works perfectly every time. It is saving time and money across the board."
Secure Redact undoubtedly streamlined the large retailer’s operations: saving the company money, and freeing up staff’s time for other critical projects.