Streamlined video redaction: RATP Dev's success with Secure Redact
Martin Davis, CCTV Manager, London United Busways subsidiary of RATP Dev
“The speed of sign-up and the straightforward and intuitive nature of Secure Redact was a relief.”
Do you have multiple CCTV DSAR (Data Subject Access Request) to deal with?
As a long-standing customer, Martin Davis tells all about his experience with the Secure Redact platform for quick and accurate CCTV DSARs turnaround.
"Secure Redact does exactly what you need it to do and it is an essential tool in our department."
Background and challenge
Founded in 1900 in France to create Paris's first metro line, RATP Dev has since become one of the world's top transport operators. They now span across 13 countries, offering a plethora of mobility solutions and serving over 1.5 billion passengers yearly.
A UK subsidiary of RATP Dev, London United Busways operates 1100 bus routes across London - with regular, in-vehicle, CCTV-based data subject access requests and insurance claims that need to be processed on a regular basis.
Typically, there are 4 external, and 8-11 internal cameras on a single deck bus, with upwards of 16 internal cameras on a double. This means that individuals are captured multiple times across multiple cameras on a single journey, so dealing with DSAR requests for this video is very challenging and requires large amounts of footage to be redacted. An added challenge is the response time - in one particular case, Martin was given only 3 days to produce the redacted video of a subject who had travelled for over an hour on a crowded bus, constantly moving around and had appeared on every camera.
The solution for a tight turnaround
“After only a bit of practice, I can redact and review a typical request in around an hour - taking only a quarter of the time I used to spend before.”
Martin was able to trial the service directly and sign up for our SaaS service within minutes. Having previously used a locally installed, video editing application that required heavy manual input, he was grateful for how intuitive and quick the platform was.
Thanks to the user guides and video walkthroughs, as well as the ability to search for similar images within footage, his team’s editing process was sped up right away.
The value of the Secure Redact platform
Martin has turned around all his subject access requests within the allotted time and with high confidence in the quality of redaction.
“Support has been excellent, and I would definitely recommend this product to colleagues in my industry.”
After multiple years, he still uses the Secure Redact platform to deal with his DSARs. Less time is spent on admin tasks and a smooth-running workflow means he can manage his video efficiently and quickly.